Return & Refund Policy

Purnom Refund & Return Policy

At Purnom, we are dedicated to providing high-quality products designed to improve your home’s air quality. We believe in the effectiveness of our products and encourage you to use them for at least 14 days before considering a return. If you are not satisfied after this period, you are eligible for a return within our 60-day money-back guarantee. To initiate a return, please contact us at support@purnom.com.

Cancellation Policy

Orders can only be canceled or modified within 24 hours of purchase. After this timeframe, they enter processing and cannot be changed. If your cancellation request is approved, refunds will be processed within 7 business days.

60-Day Money-Back Guarantee

We encourage you to try our products for at least 14 days to experience their benefits. If you’re still unsatisfied, you may return the product within 60 days for a full refund (excluding shipping fees). To begin a return, email us at support@purnom.com with your Order Number or the Name and Email Address used for the purchase.

Damaged Items

If your product arrives damaged or defective, please notify us within 72 hours of delivery with clear photos of the damage. Email us at support@purnom.com, and we will assess if you qualify for a free replacement. Please note that damage due to normal wear, misuse, or shipping box dents (when the product is intact) does not qualify for refunds or replacements.

Shipping & Delivery

While we strive for timely delivery, Purnom is not responsible for delays caused by the courier, customs, or other unforeseen factors. If you experience a delivery issue, please contact the courier directly. We are also not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

Customers must ensure their shipping address is correct at checkout. If an incorrect address is provided and not updated within 24 hours, we cannot issue a refund or resend the order.

Note: Purnom reserves the right to modify this policy at any time. By purchasing our products, you agree to our Refund & Return Policy.

For any concerns, reach out to us at support@purnom.com—we’re happy to help!